Cancellation Policy
You have up to two hours before your train to make changes to your reservation, such as adding an extra seat, switching seats, or requesting an upgrade. Your ticket will be issued again if you change the date, the destination, or the time. You may even decide to cancel your reservation.
Calling us to handle everything on your behalf is the quickest and easiest way to change or cancel your rail tickets.
Receipt of a Refund
You will receive a refund if your tickets are canceled, subject to the “Cancellations & Refunds” policy of the relevant trains.
You can get in touch with us if you’re unsure whether your booking delay or cancellation qualifies for compensation, a refund, or both.
We have a team of experts to analyze financial compensations or the reimbursement of your original ticket.
We will be happy to help you claim the maximum refund.